Help Centre
Find answers to your questions and get support
How Can We Help You?
Choose a category to find the information you need
Account Management
Opening accounts, updating information, and account settings
Transfers & Payments
Money transfers, bill payments, and transaction issues
Mobile & Online Banking
App issues, login problems, and digital banking features
Cards & ATMs
Card activation, PIN changes, and ATM locations
Security & Fraud
Report fraud, security settings, and account protection
General Questions
Fees, rates, policies, and other general inquiries
Frequently Asked Questions
Quick answers to common questions
How do I reset my password?
Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email.
What are your transfer limits?
Daily transfer limits vary by account type. Standard accounts have a $5,000 daily limit, while premium accounts have $25,000.
How do I activate my debit card?
You can activate your card through our mobile app, online banking, or by calling the number on the sticker attached to your card.
Are there any monthly fees?
Our basic checking account has no monthly maintenance fees. Some premium accounts may have fees that can be waived with minimum balances.
How do I find ATMs near me?
Use our mobile app's ATM locator feature or visit our branch locator page to find the nearest fee-free ATMs and branches.
What should I do if my card is lost or stolen?
Immediately call our 24/7 customer service line or use the mobile app to temporarily freeze your card and request a replacement.
Still Need Help?
Our support team is here to assist you
Phone Support
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1-800-BANKING
Available 24/7
Live Chat
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Email Support
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Response within 24 hours